DISPATCH & DELIVERY
Please read through this policy carefully as it outlines what happens with your orders when made, dispatched and delivery. If you have any questions at all, please feel free to email us at firstname.lastname@example.org.
The terms “we”, “us” and “our” refer to The Little Gift Cabin of 10 Deyley Way, Singleton, Ashford, Kent TN23 5HX, UK.
The terms “you”, “your” and “you’re” refer to customers who purchase products from this website: thelittlegiftcabin.co.uk.
This website is managed and regularly updated by The Little Gift Cabin and we may amend these terms and conditions at any time.
DISPATCH PROCESSING TIMES
Generic products will be made and dispatched generally within 3-5 business days as they are made to order.
We offer three delivery options, all of which are based on the products and quantities purchased. Royal Mail is our preferred carrier, they may be a little bit more expensive than the others, but we trust Royal Mail to get our products to you.
Standard Delivery (2nd Class): Estimated delivery 3-5 working days.
2nd Class Signed For Delivery: Estimated delivery in 2-3 working days.
1st Class Signed For Delivery: Estimated next day delivery.
FREE delivery for purchases over £45.00.
All Signed For Services includes a tracking number, insurance, requires a signature on delivery and provides proof of delivery.
Postal delays can happen, especially during busy periods such as the Christmas season or when there's an industrial strike, so please allow at least 7 days for delivery before contacting us.
We are unable to ship to Europe from this website. Please visit our ETSY store to purchase products to be sent to Europe.
REST OF WORLD
We are unable to ship to the rest of the world from this website. Please visit our ETSY store to purchase products to be sent anywhere in the world.
When orders are dispatched, you will be notified by email with a tracking number (if available) and estimated delivery timescale. These estimated delivery timescales are managed by Royal Mail and are completely out of our control.
If you do not receive your order after 7 working days from notification of shipping, please contact us and we will contact Royal Mail to find out about your order.
It is your responsibility to ensure that your delivery address details are correct at checkout and at submitting your order.
We will not be held responsible for 'customer error' if your order is not delivered as a result of the wrong delivery information given.
Should this occur and we receive the order back to the office, we can resend the order to the correct address once the additional postage payment has been made.
In the unlikely but unfortunate event that your order has been received damaged, you MUST report the damage with photographic evidence to us within 48 hours of delivery, via email at email@example.com.
Photographic evidence of any damaged products and its packaging must be received by us, via email, to qualify for a replacement. All replacements will be a "like for like" product only.